Elevate Customer Experiences with IVR Systems
- Faster query resolution
- Easy migration
- 24/7 availability
- Personalized interactions
- Customer automation
- Proven ROI & more
Examples of Industry Use Cases Plum Has Helped Automate:
Healthcare: Simplify appointment scheduling and prescription refills.
Retail: Speed up order status inquiries and product returns.
Finance: Securely handle account inquiries and payment processing.
Hospitality: Smooth check-ins, room bookings, and concierge services.
Telecom: Optimize bill payments and account activations.
Modernized IVR Systems
Plum Fuse - Visual IVR System
Plum Fuse is a visual drag and drop, low-code, customer automation tool that allows developers and non-technical users to create and manage automated voice systems for their customers, support teams, sales teams and marketing teams. Start a Free Trial in minutes!
Plum DEV - Easy to Use Voice API (and SMS API)
Plum Voice’s technologies are based on VXML and SMS related APIs, allowing developers to script their own code for voice applications using the coding language - such as plain text, PHP, Python, C#, Node, etc. - that they’re most familiar with.
This also gives users the flexibility to use any library or framework to build and extend their applications, from a payment processing API to a customer relationship management tool and more.
Plum Message - SMS Messaging Service with Data Collection Solutions
With Plum Message you can communicate in real time or send alerts to patients with personalized messaging. By implementing Plum Message and Insights, businesses have the ability to collect customer data from calls/texts and other customer info to provide continuous, customized and scalable customer support at the highest possible level.
