Conversational AI - How it Works and How it Can Benefit Your Business

Conversational AI is the darling of the IVR space these days for its ability to vastly improve customer calls in measurable ways. But how does conversational AI work? This technology not only has the potential to improve customer experience, it can boost your bottom line and unearth new insights about your customers.

When customer calls are more intuitive, easier to use and closed faster it’s a win for everyone. In today’s IVR landscape, endless phone trees can be traded in for a system that can ask customers open-ended questions. As a result, the possibilities are endless.