Why Using IVR for Payment Processing Makes Sense

One area of business where IVR can have a huge impact is on payment processing. There are a number of reasons for this, several of which are addressed in this ebook. In order to set the stage for IVR discussion, a few broader topics receive attention as well, including:

• Processes: It’s helpful to understand, in general terms, what the major players and processes are in a credit card transaction.
• Security: Security is a critical aspect to generating value from IVR payments.
• Voice Self-Service: We’ll look at voice self-service and how some companies use it in conjunction with live agents.

We’ll also look at a specific industry example that combines all of these elements and offer some suggestions for improving customer experiences for over-the-phone payments that don’t require you to touch your IVR at all.