A Reliable and Affordable Twilio Alternative

Voice, SMS & Chatbot Automation Solutions

The Plum Voice platform offers reasonably priced alternatives to Twilio on a secure and agile cloud platform backed by best-in-class customer support. With Plum Voice tools, developers can quickly build and deploy IVR systems, SMS messaging campaigns and automated website and social media chatbot solutions in hours, not days or weeks.

Lower your operational costs by automating the most common and redundant customer communications to improve customer satisfaction and reduce stress and burnout with a live agent staff. For instance, with Plum Voice, API calls are included in our pricing, so there are no surprises when your first bill comes.

Use the checklists below to compare Plum Voice to Twilio and discover the best Twilio alternative for IVR systems, SMS solutions and chatbot software.

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Infrastructure	Plum Voice	Twilio
Cloud Deployment Infinitely cloud scalable	✅
PCI-DSS Compliant A decade of PCI-compliance	✅	✅
HIPAA Compliant Free BAAs	✅	✅
SOC2 Compliant	✅	Limited
Multiple, geographically disperesed, class A data centers built specifcially for telephony	✅

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Features	Plum Voice	Twilio
Visual, drag-and-drop rapid application development	✅	✅
Automatic Speech Recogntion (ASR)	✅	✅
Text-to-Speech (TTS)	✅	✅
SMS Messaging	✅	✅
AI Fusion	✅
Pre-Built Applications & Templates	✅
Voice Biometrics	✅
Audio Upload & Storage	✅	Limited
VoiceXML Certified	✅
Accepts JavaScript	✅	✅
Call Recording	✅	✅
Post-Call Surveys Tool	✅	✅
Dialog Analytics & Reporting	✅	✅
Fully Customizable	✅	✅
Team Collaboration (Fuse)	✅
Development Lifecycle Management	✅
Automated Transcription	✅
Outbound Call Queue Management	✅	✅

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Integrations	Plum Voice	Twilio
API Connectivity	✅	✅
Complex Data Integrations (Send And/Or Receive)	✅
Cloud-Based Voice of the Customer Platform	✅	✅
Built-In, IVR Specific Analytics & Reporting - same as row 20	✅	Limited

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Setup & Support	Plum Voice	Twilio
Automate complex processes from start to finish	✅
Developer Community	✅	✅
Support Included	✅
Phone Number Provisioning	✅	✅
RESPORG	✅
Number in 85 Countries	✅
Developer Tools & Free Access	✅
Caller Profile Data	✅
Proven Reliability No downtime in 2022	✅
Uptime Guarantee	✅	✅

Documentation

Access up-to-date platform documentation, APIs, sample code, tutorials, videos, etc.

Support

Submit a request, search FAQs or contact the community forum for quick answers

APIs

Integrate with any database, CRM, call center suite, or payment gateway using APIs

Low-Code

Build applications with low-code visual building tools and templates

WHY PLUM VOICE?

With Plum Voice, you will:

Create programmable voice, messaging and chat solutions
Build with ease using our APIs and low-code, GUI tools
Use pre-built Fuse templates to build workflows and virtual agents quickly
Ensure secure information flow to meet PCI-DSS, HIPAA and SOC2 compliance standards
Control the parameters for the latest conversational AI LLMs, like ChatGPT
Receive responsive support and service from our team